A message from our UK General Manager, Nick Rothwell
The current coronavirus pandemic is placing huge pressures on our health service and our much-valued customers, moving us all into unseen territory in both our professional and personal lives.
Before sharing what we at Mölnlycke are doing, we wanted to express our deepest thanks to all medical professionals who are fighting tirelessly against the Coronavirus – we thank each and every one of you.
We at Mölnlycke are looking at how we can best support you, our customers in managing your patients at this time – we are adapting to the new situation and changing our ways of working where we need to.
We want to assure you that Mölnlycke’s highest priority is to maintain deliveries to current customers in order to ensure that you are properly equipped to perform your crucial tasks as a healthcare provider. Since the outbreak of COVID-19 we have increased our production to ensure that we will be able to deliver over the coming weeks and months. However we are facing unprecedented demand and some products may experience short-term supply issues. For supply queries please contact your supply route partner directly to check current availability of products in the first instance.
We took the decision last week for our whole UK team to work from home, including our sales and customer service teams, to limit risk to our customers and our teams. Our priority across the manufacturing facilities, in several locations throughout the world, is to maintain supply of critical products to our existing customers. This includes our Oldham manufacturing site, which remains open to ensure the ongoing supply of products to our customers across the healthcare industry.
Team members going back to the NHS
Mölnlycke will be fully supporting clinically qualified members of our team who are looking to volunteer to support the NHS to help with the critical work they are doing and ensuring they have the flexibility to give as much help as they can.
Our sales team and customer services team remain very much on hand ready to provide you with the necessary support. We appreciate you still have patients to manage and whilst our teams may not see you in person for a while please be reassured, they are there ready to support you. Our sales and clinical teams will also be looking to offer clinical educational support and help in your planning where possible, over the phone.
A number of our planned educational events are being moved to be virtual bitesize webinars, held live in the evenings and available afterwards on-demand. Information on these and our full educational offering is available on https://www.molnlycke.co.uk/advantage. Other events are being rescheduled for later in the year.
This is a difficult time for all of us and we just want you to know that we are here ready to help when you need us in any way we can – please don’t hesitate to contact your Mölnlycke representative or our Customer Care team on 0800 917 4918 or via e-mail on CSC.UK@molnlycke.com if you have any questions or concerns.
With best regards
General Manager UKI